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Privacy and Cookie Policy

Effective date: 26 August 2025

1) Introduction & Scope

This Privacy Policy describes how Miniklub Retail Private Limited (“we”, “us”, “our”), owner of the brand Miniklub, collects, uses, shares, and protects personal data when you visit or make a purchase from miniklub.in (the “Website”) and any related mobile site or progressive web app (together, the “Platform”). By using the Platform, you consent to this Privacy Policy and our processing of personal data in accordance with applicable laws including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

2) Data Fiduciary / Controller Details

Entity: Miniklub Retail Private Limited

Website: miniklub.in

Registered/Corporate Address: No.17 L, 18th Cross, Sector-3, HSR Layout, Bengaluru, Karnataka, India - 560102

Primary Contact Email: care@miniklub.in

3) Legal Bases & Consent

We process your personal data on lawful grounds under the DPDP Act, including:

  • Consent (which you may withdraw at any time as described in Section 12).
  • Performance of a contract (e.g., to fulfill your orders and provide customer support).
  • Compliance with legal obligations (tax, accounting, fraud prevention, consumer protection).
  • Legitimate uses permitted by applicable law (e.g., security, service improvements).

4) What Personal Data We Collect

A) Data you provide

  • Identity and contact details (name, email, phone number, billing and shipping addresses).
  • Account information (password or one-time codes if enabled, communication preferences).
  • Order details (products, sizes, gift messages, returns, exchanges).
  • Support interactions (emails, forms, messages you send us).

B) Data collected automatically

  • Device and usage data (IP address, browser type/version, pages viewed, time spent, referring URLs).
  • Approximate location derived from IP where allowed.
  • Cookies and similar technologies (see Section 6).

C) Communications

  • Email, SMS, WhatsApp or push notifications related to your account, orders, and offers (where permitted).
  • You may opt out of marketing messages at any time using provided unsubscribe options or by contacting us.

D) Payments

  • We use third-party payment gateways to process payments. Card/banking details are collected on the gateway’s secure pages; we do not store full card or net-banking credentials on our servers.

E) Data from third parties

  • Updates from delivery/logistics partners about shipment and delivery status.
  • Fraud-prevention and identity verification inputs, as applicable.
  • Analytics/advertising partners (aggregated statistics; see Section 9).

5) How We Use Personal Data

  • To create and manage your account and orders.
  • To provide customer support and manage returns, exchanges, and refunds.
  • To improve the Platform, products, operations, and user experience.
  • To communicate transactional updates and, where permitted, marketing communications.
  • To detect, investigate, and prevent fraud, abuse, or security incidents.
  • To comply with legal requirements and enforce our terms and policies.

6) Cookies & Similar Technologies

We and our service providers use cookies and similar technologies to operate the Platform, enable core functions (e.g., cart, checkout, login), remember preferences, and measure performance. You can control non-essential cookies via your browser settings; disabling cookies may affect certain features.

7) Server Logs

Our servers automatically record limited technical information when you access the Platform (e.g., IP, user-agent, timestamps). We use this to maintain security, diagnose issues, and improve services.

8) Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has provided personal data to us, please contact us so we can take appropriate steps.

9) Sharing & Transfers of Personal Data

We share personal data with carefully selected partners that help us run the Platform and fulfill orders, strictly on a need-to-know basis and subject to appropriate safeguards:

  • Shopify (e-commerce platform): storefront, checkout, order management, basic analytics.
  • Payment gateways: to process payments (we do not store payment credentials).
  • Logistics and fulfillment: warehousing, shipping, delivery updates (couriers/aggregators we engage from time to time).
  • Customer support/CRM tools: to respond to queries and manage cases.
  • Analytics and marketing partners: Google Analytics, Google Ads, Meta (Facebook) Pixel, Microsoft Clarity.
  • Professional advisers and authorities: auditors, lawyers, regulators, law enforcement where legally required.

Our service providers may process data in India or other countries. Where cross-border transfers occur, we implement safeguards permitted by applicable law.

10) Security

We use reasonable technical and organizational measures to protect personal data (e.g., HTTPS, access controls, encryption in transit where applicable). No method of transmission or storage is 100% secure; please protect your account credentials and promptly notify us of any suspected unauthorized use.

11) Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, including to meet legal, accounting, or reporting requirements. For example, order records and related tax documents may be retained for legally mandated periods. When no longer required, data is deleted or irreversibly anonymized.

12) Your Rights (DPDP Act)

You may exercise the following rights, subject to conditions under applicable law:

  • Access: request a summary of personal data we process about you.
  • Correction and Updating: request correction/completion of inaccurate or incomplete data.
  • Erasure / Restrict Processing: request deletion or restriction of processing where applicable.
  • Consent Withdrawal: withdraw consent for processing that relies on consent (this will not affect past processing done lawfully).
  • Nominate: nominate an individual to exercise your rights in case of death or incapacity.
  • Grievance Redressal: file a grievance with us; if unsatisfied, you may approach the competent supervisory authority.

To exercise your rights, contact us at care@miniklub.in. We will respond within 7 business days or as required by law.

13) Grievance Redressal & Nodal Officer

For any grievance, concern, or complaint relating to personal data or this Privacy Policy, you may contact our Grievance Officer at care@miniklub.in. We aim to acknowledge grievances within 7 business days and resolve them as quickly as possible.

14) Third-Party Links

The Platform may contain links to third-party sites. Their privacy practices are not governed by this Policy. Please review their policies before providing personal data.

15) Contact Us

For questions about this Policy or your data, contact: care@miniklub.in. You may also write to us at our registered address (see Section 2).

16) Changes to This Policy

We may update this Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with the updated “Effective date”.

17) Service-Specific Disclosures

Platform Provider: Shopify (storefront, checkout, hosting, certain analytics).

Payments: Processed by third-party payment gateways; credentials are collected on the gateway’s secure pages and are not stored by us.

Logistics/Fulfilment: Couriers, 3PLs and aggregators engaged by us from time to time for order picking, shipping and delivery status updates.

Analytics: Google Analytics and Microsoft Clarity (usage measurement, performance, troubleshooting).

Marketing: Google Ads and Meta (Facebook) Pixel (only where permitted and subject to your choices).