Returns

Last Updated: 27th March 2026

At Miniklub, we aim to provide a transparent and hassle-free shopping experience. Please read this policy carefully to understand the conditions for returns, refunds, and deductions.

1. Return Eligibility

Products are eligible for return if:

• The return request is raised within 10 days of delivery
• The product is unused, unwashed, and in original condition
• Original tags, packaging, invoice, and accessories are intact

Returns may be rejected if products:

• Show signs of use, washing, or damage
• Are returned without original tags or packaging
• Fail quality inspection at our returns facility

2. Mandatory Unboxing Video

An unboxing video is mandatory for all claims related to:

• Damaged products
• Missing items
• Incorrect products

Claims without a clear unboxing video may not be accepted.

3. Non-Returnable Order & Items

The following category items are not eligible for return or refund:

• Products marked as Non-Returnable or Final Sale
• Innerwear, socks, caps, bibs, nappies, accessories
• Clearance or promotional free products
• Orders containing Mystery pack, Items at ₹1
• Orders under special offers (Buy 1 Get 1, Buy 1 Get 2, etc.)

4. How to Initiate a Return

• Log in to your Miniklub account and go to My Orders
• Select the product and raise a return request
• Choose your preferred refund option (if applicable)
• A pickup will be scheduled or self-ship instructions will be shared
• Returned products undergo a quality check (QC)

5. Quality Check & Approval

• Refunds are initiated only after successful QC approval
• If a product fails QC, it will be shipped back and no refund will be processed
• QC approval typically takes 2–4 business days after product receipt

6. Refund Options

Prepaid Orders (UPI / Cards / Net Banking / Wallets)

• Refunds are processed back to the original payment method
• Refund timeline: 5–7 working days after approval
• Original shipping charges, discounts, coupons, and loyalty points are non-refundable

Cash on Delivery (COD) Orders

For COD orders, customers can choose one of the following options:

Option 1: Direct Bank Refund

• Refund credited directly to your bank account
• Applicable deductions:
• Full Order Return: ₹99 shipping & handling charge
• Partial Order Return: ₹49 shipping & handling charge
• Refund timeline: 5–7 working days after QC approval

Option 2: Miniklub Gift Card / Store Credit

• No deductions applied
• Full eligible order value credited as a Miniklub online gift card
• Gift card can be used for future purchases on MK.in
• Gift card terms and validity apply

7. Cancellations

• Orders cancelled before dispatch are eligible for a full refund
• COD orders cancelled after dispatch will follow the COD refund policy deductions

8. Important Notes

• Refunds are processed only in Indian bank accounts
• Refund timelines may vary during sale or peak periods
• Original shipping charges are non-refundable
• Miniklub reserves the right to modify this policy without prior notice
• Repeated misuse of the return policy may lead to account restrictions

9. Customer Support

Customer Support via Help Centre on the website